Privacy Policy

1. Introduction

Luminary Consulting Ltd ("we", "our", "us"), a company registered in England and Wales, is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website, engage our professional coaching and leadership development services, or communicate with us in any capacity.

We act as the data controller for the personal data described in this policy. If you have any questions, please contact us at contact@horizonweavestructure.com.

2. Data We Collect

We may collect and process the following categories of personal data:

• Identity data: your name, job title, and organisation name
• Contact data: email address, telephone number, and postal address
• Coaching and engagement data: information you share during coaching sessions, leadership assessments, or programme participation
• Technical data: IP address, browser type, device information, operating system, and pages visited on our website
• Usage data: information about how you use our website, including referral sources and navigation patterns
• Marketing data: your preferences regarding receiving communications from us
• Financial data: payment and billing information necessary for processing service fees

3. How We Collect Your Data

We obtain personal data through:

• Direct interactions, such as completing our contact form, booking a discovery call, or corresponding by email or telephone
• Engagement with our coaching, leadership development, and consulting services
• Automated technologies, including cookies and analytics tools, when you browse our website
• Third parties, such as referral partners, event organisers, or LinkedIn, where you have given consent

4. How We Use Your Data

We process your personal data on the following lawful bases under the UK General Data Protection Regulation (UK GDPR):

• Contractual necessity: to deliver coaching programmes, leadership workshops, and consulting engagements you have commissioned
• Legitimate interests: to administer our business, improve our services, respond to enquiries, and send relevant professional development insights
• Consent: where you have opted in to marketing communications or newsletter subscriptions
• Legal obligation: to comply with our regulatory, tax, and accounting requirements

5. Data Sharing

We do not sell your personal data to any third party. We may share your data with:

• Trusted service providers who assist with website hosting, email delivery, payment processing, and analytics, all operating under strict data processing agreements
• Professional bodies such as the ICF or EMCC, where required for accreditation purposes and only with your consent
• Legal and regulatory authorities, where we are required to do so by law

6. International Transfers

Where we transfer personal data outside the United Kingdom, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the Information Commissioner's Office (ICO), or transfers to countries deemed adequate by the UK government.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Coaching engagement records are typically retained for six years following the conclusion of services. Marketing contact data is retained until you withdraw your consent. Website analytics data is anonymised and retained for up to 26 months.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of access: request a copy of the personal data we hold about you
• Right to rectification: request correction of inaccurate or incomplete data
• Right to erasure: request deletion of your data where there is no compelling reason for continued processing
• Right to restrict processing: request limitation of processing under certain circumstances
• Right to data portability: request transfer of your data to another organisation in a structured, machine-readable format
• Right to object: object to processing based on legitimate interests or for direct marketing purposes
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at contact@horizonweavestructure.com. We will respond within one calendar month.

9. Cookies

Our website uses cookies to enhance your browsing experience and analyse site traffic. For full details on the cookies we use and how to manage your preferences, please see our Cookie Policy.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encryption of data in transit, secure hosting infrastructure, access controls, and regular security reviews.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal data.

12. Children's Data

Our services are designed for business professionals and organisations. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected such data, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

14. Contact and Complaints

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact:

Luminary Consulting Ltd
8th Floor, One Canada Square
Canary Wharf, London E14 5AB
Email: contact@horizonweavestructure.com
Phone: +44 (0)20 7946 0982

If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.